Privacy Policy
Your privacy matters to us. This policy explains what we collect, why, and how we protect it. The short version: we collect only what we need to make and ship your puzzle, and we never sell your data.
Information we collect
- Your photo: the image you upload, used only to print your puzzle.
- Order details: the puzzle size, quantity, and any gift note.
- Shipping information: name, address, email, and phone number.
- Payment information: handled by our payment processor. We never see or store your full card number.
How we use it
- To produce and ship your puzzle.
- To send order confirmations, shipping updates, and tracking.
- To respond to your questions and handle refunds or issues.
- To meet legal and tax obligations.
Who we share it with
We share only what's necessary with the companies that help us fulfill your order:
- Our print & fulfillment partner — receives your photo and shipping address to print and ship your puzzle.
- Our payment processor — receives payment details to charge you securely.
- Shipping carriers — receive your address to deliver your package.
We do not sell, rent, or trade your personal information or your photos to anyone.
How long we keep it
We keep your photo and order details only as long as needed to fulfill your order and handle any follow-up (typically up to 12 months), then delete them. Order records may be kept longer where required for tax or legal reasons.
Your choices
You can email us at any time to ask what we hold about you, to correct it, or to request deletion. We'll honor reasonable requests, subject to legal requirements.
Cookies
This site uses only the minimal cookies or local storage needed to make the store work (for example, remembering your cart step). We do not use advertising trackers.
Children
This store is not directed to children under 13, and we do not knowingly collect their personal information.
Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and secure payment processing. No method of transmission is 100% secure, but we work hard to keep your data safe.
Contact
Questions about privacy? Email kyleigh1979@gmail.com.
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