Refund & Returns Policy

Every puzzle from The Quiet Day is made to order from your own photo, so each one is unique. Because of that, our policy works a little differently from a store that ships stock items. We want you to be happy with your keepsake — here's exactly how we handle problems.

Damaged or defective items

If your puzzle arrives damaged, misprinted, or with a manufacturing defect, contact us within 14 days of delivery and we will make it right at no cost to you. Please include:

• Your order number (it looks like TQD-XXXXXXXXXX)
• A photo of the damaged puzzle and the packaging
• A short description of the problem

We will arrange a free replacement or a full refund — your choice.

Wrong or missing items

If you receive the wrong puzzle, or it never arrives, tell us within 30 days of the order date. We'll reprint and reship, or refund you in full.

Change-of-mind returns

Because each puzzle is personalized with your photo, we cannot accept change-of-mind returns or exchanges once production has started. If you need to cancel, contact us before your order enters production (usually within a few hours of ordering) and we'll cancel and refund you in full.

Photo quality

We print exactly the file you upload. If your photo is low-resolution, blurry, or cropped in a way you didn't intend, that is not a defect — but we do warn you at upload time if the resolution is below our recommended 1500×1500px. If you're ever unsure, email us before ordering and we'll check your photo for free.

How refunds are issued

• Card payments: refunded to the original card within 5–10 business days.
• Zelle payments: refunded by Zelle transfer to the account you paid from, usually within 1–3 business days.

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