Shipping Policy
Every puzzle is made to order from your photo, then printed and shipped from our production partner in the United States. Here's what to expect.
Production time
Once your payment is confirmed, your puzzle enters production. Most orders are printed and packed within 2–4 business days. During busy seasons (November–December) this can stretch to 5–7 business days.
Delivery time
- United States: typically 3–7 business days after production, for a total of about 5–11 business days.
- Canada: typically 7–14 business days after production.
- Other international: typically 10–21 business days after production.
Delivery estimates are not guarantees — carrier delays, weather, and customs can add time.
Shipping cost
Shipping is calculated at checkout based on your destination and the puzzle size. Many US orders qualify for free or flat-rate shipping, which is shown before you pay.
Tracking
When your puzzle ships, we email a tracking number to the address you provided. If you don't see it, check your spam folder, then email us and we'll resend it.
Gift shipping
You can ship directly to a gift recipient. Enter their address at checkout and add a gift note — the puzzle arrives without pricing information.
Address accuracy
Please double-check your shipping address before paying. Because puzzles are personalized, we can't always reroute a package once it's in production. If you spot an error, email us immediately at kyleigh1979@gmail.com with your order number.
Lost or delayed packages
If tracking shows no movement for more than 7 business days, contact us and we'll open a trace with the carrier. If a package is confirmed lost, we'll reprint and reship at no cost, or refund you — your choice.
Questions about your shipment? Email kyleigh1979@gmail.com with your order number and we'll help right away.